EC3METRICS S.L. is affiliated with the National Consumer Arbitration Board. The Consumer Arbitration System is defined as an extrajudicial mechanism for resolving disputes between consumers/users and businesses/professionals. It provides a binding and enforceable resolution for both parties, without the need for formal legal procedures, and is applicable provided the dispute does not involve intoxication, injury, death, or evidence of criminal conduct. Through the Consumer Arbitration System, the parties voluntarily submit the dispute to an arbitration body that acts with impartiality, independence, and confidentiality, and issues a resolution regarding the matter in dispute. This decision, which is binding on both parties, has the same legal effect as a court judgment. The basic legal framework of the Consumer Arbitration System can be found in the Regulations section of the website of the Spanish National Consumer Institute.
